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How do I contact Black Sheep?

If you are contacting us about an order you have already placed but did not select the option for an order history account then it's probably best to call us direct on 01865 300853.

If you did choose to open an account then here’s how:

1.     Click on ‘my orders’ in the top right of your screen

2.     This page displays your order history

3.     Click on the order number you are querying to display the order detail

4.     Check you order details, make a note of the order number and close this screen

5.     Using the contacts at the foot of the page let us know your problem wither by phone or email. Using the order number will help speed up the process.


If your query is not about an existing order please email us at

We aim to respond to all queries as quickly and as thoroughly as possible.

If you prefer the human touch then call us directly on 01865 300853 and we can endeavour to answer your questions there and then

Otherwise address any correspondence to our registered office address, which is:

Black Sheep Towers

14 Manor Crescent




OX29 7RX

Important Information

There are no facilities for customer personal collections at this address. Apologies for this but we have no shop front facilities at our warehouse.

What if I have a complaint about Black Sheep?

We love what we do, we love our products and want you to share our passion. If you have any reason for dissatisfaction in us or our products, just contact us at the address above, email: , or preferably call us on 01865 300853

We will acknowledge your concern within 24 working hours and offer a resolution within one week.